The Goodyear Tire & Rubber Company Lead Sales Advisor - Let's Roll! (Willow Grove, PA) in Willow Grove, Pennsylvania
Job Req ID: JR-40031437a
Goodyear. More Driven.
Tire expert, at your service. Your job as a Tire Guru is to know our product inside out and leverage your expert knowledge to build trust with in-store customers as they pick the proper tires for their needs. For us, it's never about the upsell--our goal is to ensure all customers get the tires that will work best for them. We know tire buying can be confusing, but luckily, you'll be there to help every step of the way--from grabbing our customers a refreshment to understanding their needs and ultimately matching them with their perfect set of tires.
Guide customers in this new tire-buying process, asking questions and determining the best product to fit their needs.
Be the friendly face that welcomes customers as they enter the store and make them feel comfortable.
Work with the team to ensure the sales floor is clean and presentable.
Work with customers to schedule appointments to best fit their needs, which also involves working with our Dispatcher to find open times.
When scheduling, realize that time matters. It is up to you to keep the promises of when customers' vehicles will be ready, while respecting their time and expectations.
Qualifications and Skills:
You know how to work with people and are able to provide top-of-the-line service in any scenario.
You thrive in both a team setting or working individually and are able to collaborate at every level.
You know how to approach and talk to people effectively and can strike up a conversation at any time.
You're excellent at managing your time, but also can be flexible with it, because your schedule won't always be the same.
You may be unsure about selling tires, and that's okay! We're more than happy to train you to do so. You will be a pro in no time, we promise.
Having a Bachelor's Degree isn't required, but we would prefer if you had one.
On the other hand, a High school diploma/GED is definitely required.
You must be at least 18 years old.
We want the best-of-the-best for our customers, so at least 3 years of customer service experience is encouraged.
Working on the service floor for long periods of time is a necessity.
Goodyear is one of the world's largest tire companies. It employs about 65,000 people and manufactures its products in 48 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate at https://corporate.goodyear.com/en-US/ .
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf for more information about Equal Employment Opportunity laws, and here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf for additional supplementary information.
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